Frequently Asked Questions

You can browse our full collection of rugs online at Cosy Rug Co. We have a wide range of styles, colours, sizes and shapes to suit different rooms and interiors.

You can browse by collection, colour, shape or size to help you find the perfect rug for your home.

If you need a little help choosing, our friendly team is always happy to help.

Choosing the right rug size depends on the room, your furniture and the look you're trying to achieve.

We recommend measuring your space before ordering and considering how you would like your furniture to sit in relation to the rug.

If you have a question about a particular rug, including its size, colour, material, availability or suitability for your home, please get in touch with us before placing your order.

We'll always do our best to provide the information you need to make the right choice.

You can contact us through our Contact Us page or email us at info@cosyrugco.co.uk.

We deliver throughout the UK.

Delivery availability and charges can vary depending on your location, particularly for areas outside mainland UK. If you're unsure whether we can deliver to your address, please contact us before placing your order and we'll be happy to help.

Most orders are delivered within 3–5 working days.

Once your order has been dispatched, you'll receive confirmation and tracking information where available.

Please remember that delivery times are estimates and can occasionally be affected by circumstances outside our control.

Standard UK mainland delivery is free on orders over £50.

For orders under £50, our standard delivery charge will be shown at checkout before you complete your purchase.

Delivery charges may vary for certain locations or larger items.

Some remote and non-mainland UK areas may be subject to additional delivery charges.

If an additional charge applies to your order, we'll contact you where necessary before your order is dispatched.

If you're unsure whether your postcode is classed as a remote area, please get in touch and we'll be happy to check for you.

Once your order has been dispatched, we'll send you an email containing your delivery information and tracking details where available.

You can then use the courier's tracking service to follow the progress of your delivery.

If you haven't received your tracking information or have any concerns about your order, please contact us and we'll be happy to look into it.

This will depend on the courier and the delivery service being used.

Some deliveries may require someone to be available to receive the parcel, while others may be left in a safe place or with a neighbour where the courier's service allows this.

Please make sure your delivery address and contact details are correct when placing your order.

Yes. If you change your mind about your purchase, you can contact us within 14 days of receiving your rug to request a return.

Once you have contacted us, you will have a further 14 days to send the rug back to us.

The rug must be returned unused and in its original condition and packaging where possible.

Please see our full Returns Policy for further information.

If you'd like to return your rug, please contact us within 14 days of receiving your order.

We'll provide you with the information you need to arrange your return.

Once you've contacted us, you will have a further 14 days to send the item back to us.

Please make sure the rug is securely packaged and protected during its return journey. The cost of returning an item because you've changed your mind is normally the customer's responsibility.

Once we receive your returned rug, we'll inspect it to make sure it meets our returns requirements.

Your refund will then be processed to the original payment method.

Please allow 5–7 working days for us to process your refund after the returned item has been received. Your bank or payment provider may then take additional time to show the funds in your account.

If you're returning an item because you've changed your mind, the original delivery charge is generally not refundablewhere a delivery charge was paid.

If your item is faulty, damaged or incorrect, please contact us and we'll deal with the issue separately.

We're sorry if there's a problem with your order.

Please contact us as soon as possible after delivery, ideally within 48 hours, and provide your order number along with clear photographs showing the issue and the packaging if applicable.

We'll investigate the problem and work with you to arrange the most appropriate solution, which may include a replacement, exchange or refund.

Please don't dispose of or return a damaged or incorrect rug before contacting us, as we may need photographs or other information to resolve the issue.